NO SERVICE

On the 23rd June 2015 i logged a complaint with the Telkom Call centre and the only response i got from them was a reference number. A few days later i called Telkom to follow up and they informed me that it was not assigned to a technician as yet as the call was with another department but it will be attended to. I called again two days later and i was informed that a technician was assigned to the call on the 24 June, the day after i logged my query. the call centre lady was surprised that i was not contacted by the technician as yet and i confirmed the contact number that they had on the system and it was correct. i have been without my Telkom line for 12 days now and the query was logged 10 days ago, with no call from Telkom apologising for the delay in response time. i am not happy at all.