PV
Phillip V

1 reviews | Active since Jun 2015

30 Jun 2015, 08:39

No service

I reported my ADSL line is off on the 15th of June. Before that the linekept dropping every 10 min. According to telkom it was either high volume use in the eara or my modem which I replaced just finding out that was not the problem. Well since then we have repeatedly contacted telkom with no service. Its the one excuse on the other of which the best is the don't have card toreplace the faulty one which by the way was a previous problem to and we found out that they were swapping them between compainants. If u complain thy replace our card with a working one and if someone else complain theytake the one they used for you and use it for the other person till you complain again. <br> Spoke to them yesterday again and said I was going to report this with big promises that they will sort it out if I don't and that is where it ended just promises. We all need the internet and some of us rely on it for and income.

0
Replies (1)
Telkom
Telkom's reply30 Jun 2015, 09:37
Official
Hello kihonkarate,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is SM121684

We apologize for any inconvenience caused.

Regards,
Arnold Madisa
Telkom Social Media Team
***

Best regards,