No Service

We have ordered a telephone exchange and 8 lines over a month ago. After several mails and phone calls, still no response. The technical team pitched up about a week ago, looked around and disappeared, never to be seen again. The initial inquiries for a phone line began in mid April 2015. How are you suppose to run a business with support from a pathetic company? Do not even attempt to call 10217 for assistance, you will run out of airtime before anyone answers! You can't lodge an online complaint because the website (Telkom) requires your Telkom number as a compulsory field! We are trying to get a line and number so I can not complete that field, nor escalate my complaint!