no service

It's been now 5 days and my telephone line has not been restored. Im unable to make calls and unable to use the Internet. I have lodge a fault on the 10 June 2015 on the Internet. I received a call from a technician he says that the phone line was ******. He would get fixed buy Thursday or Friday. Today I called in the call centre to find out what's taking so long. He tells me that they doing maintenance. I said that if they finished with maintenance that my phone should have been restored. I ask if he can follow up and find out what happening because he should know the technician assigned to my fault. He doesn't know. I ask if he can log another fault he said I will be charged and laugh. I said will pay if it's your fault. I ask if I will be reimbursed for the days I had non service. He then put me through to sales which didn't go through. I told him I calling on cell. No luck on call back. It's not convenient when the line is down and people at call centre just waste your time.