NO SERVICE

This year I have called Telkom 3 times to report no service on my business line. The last time was 9/2/15. I waited 56 minutes on my cellphone for a consultant and was informed that the fault will be resolved within 48hrs.I asked that they activate the call forwarding service from their side so that I don't lose business, only to be told that I have to send them an authorisation even though I had no internet or fax! The consultant tried to put me through to his manager, Mr Retief, but his secretary, Ms Carelse was not answering. I gave my cell number and was told they'll call me back. I'm still waiting and in the meantime I'm losing business. I called twice today to find out on the progress of the repairs and to request the authorisation form as I had incurred the additional costs of purchasing a 3G modem in order to be online. I waited 1hr15 min and 1hr53 min respectively before I hung up. I can't get through to the call centre to enquire about the fault and no-one has called me back to active the call forwarding.