No Service

Hi this is the worst service from Telkom that i have had in 10 years! my internet connectivity has been down since the 18th of May. i have repeatedly said that my line is syncing perfectly there is just no authentication on the line ( dlink modem= line light is on, internet light is completely off, not even red) if i take my modem to a friends house with its current configuration on it it works! every single time they respond via the Facebook messaging service they tell me to check my config and that the line is syncing fine. my call has even been closed \787CRK180515"due to a tech apparently been dispatched to the exchange and he saw the line is syncing ***. i had to log a call agian \""503CRK050615\"" and now i'm on my 3rd ref no \""209ARK080615\"" till now not one single technician was dispatched to my house to come in and check/prove that its working. its been 16 WORKING DAYS / 4 WEEKS. with no internet. my ISP Axxess has requested telkom to come out and they didnt. i have posted on facebook and twitter and i get the same response of feedback will follow"