AS
Annalice S

1 reviews | Active since Apr 2015

08 Jun 2015, 12:36

NO SERVICE

I took out a Telkom Mobile contract a while ago for my husband, who runs his own business, as a gift. Ever since we took out this contract he has had so many problems that it became a huge issue. First of all he could not get internet coverage and after a long battle we were advised to switch to MTN for any data issues. Then also the network started dropping calls or just not working at all. Customers would phone him and he either did not get the call or while he was talking or picking up the call was dropped. I tested this myself from my work phone and same thing happened. We then decided to give notice and port his number to Vodacom, well this was the biggest joke of all! We went into one of the Telkom shops, completed all the paperwork (7 weeks ) and yet not one single thing has been done. I phoned Telkom since the 29 May about six times and every time I get the same response - ? will escalate the issue to the whatever department\. Well I am tired of being escalated now and hope that somebody reads this and does not actually escalate it to the next person again. My advise to anybody reading this

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Replies (1)
Telkom
Telkom's reply08 Jun 2015, 15:46
Official
Hello A Schoeman,

Thank you for your post.

Kindly be advised that we have escalated your query to our Cancellations Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM116538.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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Best regards,