No Service

HI <br> <br> My ADSL line was installed on the 30th of January 2015 and it was supposed to be a 10 Meg line. when I ordered it they first said that I can only get 4 Meg but after the person on the phone checked again she said that they can do a 10 meg for me. After installation its only a 4 meg and now they tell me they can not do a 10 meg. also my DSL works but not my land line I can not make or receive calls and when I phone there automated service it tell me my line has been suspended.<br> <br> I have been on hold for there technical service for the last 45 Min