No service!!

Good day,<br> <br> Very frustated with Telkom's service and customer relations.<br> <br> I reported our Telkom lines on the 21st of May, I received a sms with the reference numbers, 103CTZ210515 for the one line and 101CTK210515 for the other line. <br> <br> A technician came out on the 22nd of May and established that the problem was due to cable theft in our area. <br> <br> Since the 22nd I have received no update and do not know who to contact regarding progress. Escalated it last week, got the automated response, but still no feedback, nobody calling or emailing explaining what the hold up is.<br> <br> The lines are crucial in the business.<br> <br> Can anybody respond? Is there anybody that can help me?<br> <br> Mariette<br> <br> <br> <br>