NO SERVICE

i went to Telkom Cradlestone on the 24th May '19 to apply for 2 x phone contracts and ADSL.they said they'll contact me monday 27th may, which never happened. i tried phoning them several times but ther're phone doesn't even work. i went to the shop to follow up on the application, they said there is no news. i tried phoning tuesday, phone still not working, i phoned cradlestone mall info centre to ask if they have an alternative number, she gave me the manager's number, i phoned him, explained my situation and he said he will let the shop phone me with feedback, which didn't happen. i went in thursday to follow up again, and nothing, they'll contact me on friday. so friday came an no phone call, i went in asked them what the problem is, they said they dont lknow, they send all applications in to head office for approval, so i asked can't they phone head office to ask what the delay is, they said to me no.. so i told her its very bad service and she said the me yes she knows.. so i told her to cancel my application, i'd rather go to anotehr provider thats wants to help.. one of my friends said i should apply online because all the Telkom shops services is bad.. which i did, they phoned me back now, there more i explain to the lady i live on a plot when i went to telkom i showed them on the map where it is and the picked up LTE & ADSL, unfortunately the plot addresses don't always come up on the gps's or google maps, but they lady in the store did pick up signal there for LTE & ADSL, so teh lady now on the phone said to me, we'll go to the shop then, but the shop doesn't even want to help me.. so i asked her what should i do. and she just keeps quite..... this is really PATHETIC!!!!!