No Service

I was contacted by telesales to promote a fibre product. I accepted the offer but upon further advice I realized the offer was not as good as it was presented. I called to cancel this migration to fibre 4 days later - was refused a ref. # - a week later my Adam was disconnected. I called again and got sent from pillar to post to then be told that my cancellation had not been recorded/logged and I did it all over again and this time received a ref# ********** And ONCE AGAIN I have been disconnected for the same reason!! My cancellation for the migration product was not communicated with the sales Dept. Or seemingly the HUGE ORGANIZATION TELKOM does not function efficiently. I have sat waiting online after spending an hour already with technical dept who have now transferred me to the sales department to get this matter resolved. Telkom cannot blame clients for losing faith in the company and it’s dis functionality. I AM ABOUT DONE WITH TELKOM after 4 decades of being a loyal client. May I say that my blood is BOILING because it sure is. All of SA has been negatively impacted by the Eskom load shedding debacle costing us work and income. THIS is unacceptable that an ongoing now for two months almost situation continues to cause frustration and waste our time. Next step for me is Ombudsman and litigation!!!? I have been kept on hold now for over 30 minutes ?