No Service

Telkom SA. Good Day Sir / Ma'am +/- 13 Days ago I reported my ADSL line down, Tel. no. ***, Ref. no. 127CTK280155 and Acc. no. ***. As yet Telkom have not yet responded but they have had the cheek to invoice me for a service that they are unable to provide or have not been provided. I cancelled our Telkom's line +/- 10 years ago due to their terrible support and have given them another chance