NO service

Terrible customer service, internet is off for 3 days. Have been reporting the problem since Thursday 14 February 2019, still with no help/ assistance from their side. To speak to a consultant you should hold on for a minimum 15 minutes. Yesterday morning they promised to send technicians- that didn’t happen. This morning when we called they said this could last for a wee**** Really? I am working for myself and losing business due to their terrible “service” and still we’re paying for the days that we don’t have ANY internet! This is unacceptable