NO SERVICE

Our company has a contract with Telkom which concludes the rental of a switchboard system. Today, I phoned the Telkom Business call center regarding our two faulty extension phones. The consultant advised that technicians no longer come out to replace devices, and that I can take my faulty devices to ANY Telkom store to be tested and replaced. First thing I did, was phone the Telkom store in Hyde Park Corner. Not only were the staff utterly rude, but I was told to phone the Rosebank store. So, no, you cannot simply take your device to ANY Telkom store. Secondly, I tried phoning the Rosebank Mall Telkom store and my call went directly to another call center. The Telkom "HELP" desk. Here, after explaining our whole dire situation, I got told that "Telkom no longer replaces devices. There is a technician on site at the Rosebank Mall store that will test the devices and if they are faulty, they will be booked in for repairs. Thus leaving our company without phones for who knows how long, but Telkom still expects us to pay thousands per month for this contract on which we receive absolutely no service on. WHAT DO YOU EXPECT A BUSINESS TO DO WITH NO PHONES???? HOW ARE WE SUPPOSED TO CONDUCT OUR BUSINESS WITH NO PHONES, YET YOU EXPECT US TO PAY YOUR RIDICULOUS MONTHLY RENTAL FEE??? THIS IS THE MOST PATHETIC COMPANY EVER!