NO SERVICE

Our land line (prepaid) has been out of order for more than a month! We have been to several Telkom Customer centres, but we have had no feedback. All they say it is part of a bulk fault / network outage, but no one is able to explain exactly what the problem is. The Telkom Customer Centre Centurion told me that it is probably cable theft. We are elderly people and we rely on our land line for communication with the outside world. I have tried contacting several customer centre of telkom, but they do not even answer their phones. We really need to know how long it will take to resolve the problem, to enable to decide whether or not to cancel our contract with Telkom as a result of non service whilst we have paid in advance for the service.