No Service

We upgraded our wifi from a mobile router to a fixed line on 17 May already Everytime I phone in their systems are either offline or they have a different address on our order- it was Loerie street, Webb Street ect I have had 3 different order numbers I'm so sick of phoning in - I've been doing it 2-3 a week From May already, waiting 15 minutes for a operator to answer, just to tell me the system is off or making **** promises that it will be correct THIS time My debit order still goes off by I have no Wi Fi at home to show for it-

If that is how you want to do business please cancel my order and atleast change your song every second day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!