ZS
Zenobia S

1 reviews | Active since May 2015

18 May 2015, 15:41

NO SERVICE!

I recently canceled my internet service with telkom. and switched to another ISP. i stared having internet problems and none of my modems were picking up my telkom data line. Telkom repeatedly insured me that the line was active and working. i took me a full week of phoning telkom then the ISP then telkom then again the ISP to finally hear that telkom has decided to not only cancel my internet services but also my data line, leaving me with only a voice (telephone) line. <br> I have been trying to order a new data line, but with no answer form the call center, no one phoning me back for each fault i log, and NO email address to contact them by they have felt me to pay my ISP for data that i cannot use! <br> The service is pathetic. UNBELIEVABLE. <br>

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Replies (1)
Telkom
Telkom's reply18 May 2015, 17:29
Official
Hello Zoey001,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111486.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team