NO SERVICE

On 28 June 2018 I app**** for uncapped wifi at our home. The agent contacted me and confirmed my order. We have been on the phone for 17minutes and 32seconds. I have been trying to follow up for 2 weeks - only to be informed everyday that your systems have been offline. Today, when I got eventually through to you, I must hear that my order was never captured and that I should re-apply. This is totally unacceptable and pathetic. Very disappointed.