No Service

Item: Telkom
Rating: 1
Author: Caleb N

Good Day,

On 21 April 2018 I went to the Pavillion Telkom store to have my adsl line upgraded from 20GB 2MBS to uncapped 4MBS. Despite numerous calls to the sales number to follow up, to this date, nothing has been done. They are either offline or dont know how to resolve whatever issue transpired. Since a contract was signed for this upgrade and more than 60 days has lapsed, is it possible to cancell this contract without penalties & go with a more reliable data provider?

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Jul 2018, 08:03

Good day Thermodynamics_1

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Telkom's reply11 Jul 2018, 08:03

Official

Good day Thermodynamics_1

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Caleb N's updateReviewer Update

11 Jul 2018, 08:43

Good day. Thank you for responding. I was told more than 5 days ago that the matter has been escalated but there has been no response despite the promise the action within 48 hours. What makes the matter worse is that I have been billed for the upgrade as well. If there is no response by 2pm today, I will be cancelling this contract & shopping for a more reliable data provider.

Caleb N's update11 Jul 2018, 08:43

Reviewer Update