No Service

We requested to move our line 3 months ago. Till today this did not happen, the Telkom store can’t help us, the sales department put me through to the technical department and neither of them can help me. I do not receive any answers online or on your site. Every time I phone they say an appointment have been made then no one shows up, if I ask about this they say there is another "problem". I am tired of your "problems" if you can’t move our line tell me then I can cancel my contract and get a provider that will work. Why must n keep on paying for a service that I can’t use? Can someone please tell me when my line will be fixed?