No Service

Hi There

In September/October 2017 when the company that was laying fibre came to attach a Slim Box on the Telkom pole in our property they discovered that it was rotten at the base of the pole. They said that it had been reported but nothing was done with regards to repairing it. The pole has been leaning badly and putting extra strain on the cables.

I reported the pole myself (Ref***) in February 2018 after we had a major storm in the area. At the same time I had a fault logged for the ADSL line which was also faulty. A technician at the time put blame on the ISP. Things seemed to improve a bit until Friday 11/05/2018 when things just crashed.

When the technician come to us on Wednesday 16/05/2018 had admitted that the fault was with the overhead cable running to the pole and said that he would escalate the fault to cables. Things felt promising that we had finally got to the cause of the fault. Today I phoned to enquire about when the pole would be replaced, and I was told that the fault had been closed, I subsequently relogged the fault (Ref No: ***). I also enquired as to what was happening regarding the replacement of the over head cable. They said that the fault was still open but there was nothing about the overhead cable been replaced. At the advice of the Telkom call centre agent he has created another fault reference. (Ref No 112ANK210518)

Once again we are sitting without internet.