No Service

On 17 April we had Telkom representatives in our area to assist us in converting our current ADSL contract to Fibre. The very next day I sent him all the additional information that he requested. After numerous messages between me and Garth McLeod, I was eventually registered for the service on 4 May 2018, when I once again pestered him, as to when the installation will take place. Well the installation was quickly arranged for 10 May and after the installation I asked about the modem. I was advised that I can get this from Telkom. Well on Friday I went to the Telkom store in Tygervalley and was informed that they had tried delivering the modem on Wednesday 9 May, but I was not home. Wow, what a surprize, since I work. I was not informed that there would be a home delivery so no arrangements were made for someone to receive the parcel. So we arranged for the parcel to be dispatched on 14 May 2018 after 15:00 as there would them be someone home to collect the parcel. Well, it is now Tuesday 08:27 and still no one has arrived to deliver the modem. I tried contacting Garth again, but now his cell phone is turned off. What a surprize, oh and just to add insult to injury, Telkom shops cannot give me a modem, because of the type of contract, this has to be delivered, even though they have the exact same modems in stock. This is absolutely unacceptable.