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Stef-Mari Muller

1 reviews | Active since Jun 2015

18 Apr 2018, 16:08

NO SERVICE!!!!!!!!!

For almost 2 years we had great network coverage with Telkom mobile in the area we live. For the past 3 to 4 months both our telkom mobile phones have been dropping calls and gone out of network at least 15 times a day (i have taken screen shots of everytime it does it as proof) The amount of business we are loosing is ridiculous to say the least and not even to mention our safety if we had to make an emergency call - we have to be happy to get a message to notify us that we had a missed call when the phone did not even ring???? No phone calls can come in and nothing can go out, IF we are lucky to receive a phone call you can barely hear anything!!! Now we are trying to cancel the contract so we can get something that works and it is taking more than 3 weeks AND on top of this we have to pay to get out of it??? We are paying for a service that is not working in the first place!! And calling 180...what a joke - after holding the line for about 30min then the operator tells you that "SOME ONE" will call us to make an appointment to come out to have a look at the problem when we can not even receive calls..???? Please Telkom, wake up, we have been loyal customers and we were very happy with the service but this is beyond ridiculous now - please cancel our contract for our own SAFETY AND SANITY!!!

0
Replies (3)
Telkom
Telkom's reply03 May 2018, 13:17
Official

Hello steffym

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

SM
Stef-Mari Muller's update10 May 2018, 10:50
Reviewer Update
Dear Noleen, It has now been almost 6 weeks and we still haven't heard or seen anything. Telkom mobile wants to send out a technician to come and see that our phones are not working. I have taken screenshots of EVERY TIME my phone does not have service as evidence that we are paying for a service that does not work. Instead of wasting your time and our time, can I forward you these screenshots with dates and times as proof that our mobile network is offline almost 80% of the time?? Please can we have feedback, I am loosing MAJOR business because of clients not getting hold of me!
SM
Stef-Mari Muller's update13 Jun 2018, 10:46
Reviewer Update
29 March 2018 - First call logged (Case Number ********** 5) - 2 months and about 2 weeks later and STILL we are paying for a service that is up NON EXISTING!! I have forwarded numerous screenshots as proof of my service NOT WORKING. I have to drive to town (about 60km) without service - if you are not sure what that means, I can not make or receive ANY CALLS - so if something happens to me next to the road, I am in trouble??? We have been promised that a technician will come out to have a look - STILL NOTHING. Could you PLEASE explain to me how I am paying for a contract when I can not even use the service?? After we paid almost R500 to have our sim cards replaced because your SH*T service is permanently down? I am fed up now, honestly. Then you tell me we have to wait until this contract ends in December before you can cancel it??? Are you even serious?? I don't want your non existing service anymore and you can take your handset too for all I care, I don't want to even see the name TELKOM in front of my eyes. I will make it my mission to spread this message everywhere if you do not make a plan to cancel these contracts. This is disgusting to say the least.