No Service

I have a complaint about the above-mentioned Telkom store.

It is the ONLY one in the whole Vaaltriangle. This means when you go to get ''help'' you have an average waiting time in the cue of about 1 hour to 1 and a half hours. Secondly the staff is most-likely the unfriendliest in the whole of South Africa. Rude and extremely unhelpful.. I once got to a table with a lady that was nice, however the product wasn't registered etc so me standing in the cue was a total waist of my time. Considering I have to drive 42km to get there and 42km back, this is extremely bad service. There was an old lady behind me the one day that could not stand anymore, no seating available only ''puffs'' (3) against the wall... I got her one and placed it in the cue for her to sit on. Also, once there was a lady all the way from De Deur. I ordered a Jan special on the 5th of January. That included a modem etc. This I received towards the end of January. I installed the modem mid February. It worked for about one week. Then I couldn't get into my net. I reported it and after 10 days the technician came. He was very nice and helpful. He said he only got the fault report the previous day. He then said the modem is faulty take it to the shop and they have to give you a new one. I did that. The lady there said they send it to be fixed. That was on the 13th. On the 15th I received an sms stating , the product is out of warranty and can not be fixed a consultant will be in contact soon. At this moment, no one has phoned me etc. I phoned the sales people just now, she said, i need to go back to the shop and tell them that is not right and they need to give me a new modem, it is still under warranty and i have a contract with Telkom.

Now you tell me in all honesty... do you truly believe that that stupid shop is going to do that? I don't, now i have to drive 84km to get a modem AGAIN ... waste 2 hours there and one on the road. Do you truly believe that this is good service from Telkom. As I am typing I am still having problem with my net that is on and off on and off. I phoned the tech people last night at 6. The lady said a person will phone me shortly to check the settings etc. I am still waiting for that call. How am I suppose to work like this.?

Please assist me in solving my problems, please assist the rest of the Vaaltriangle's people with the service your Telkom shop offers them all. It is truly extremely frustrating and will some or another time cause shop rage or something.

I wrote this mail to ********** on the 20th March.. I have had no reply.. Apparently the stores only reflect managements service. How pathetic.