IK
Ian K
1 reviews | Active since Oct 2012
07 Feb 2018, 09:10
No service
Reported a faulty ADSL line on 25 Jan 2018. Phoned numerous times and it actually had been escalated as well, but no response from technical department. I need this line as I do work from home on certain days, but Telkom just has terrible/no service at all. I will switch to another provider's fibre solution as soon as it becomes available in my area!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
02 Mar 2018, 13:33Hello invest61
Please confirm if the fault has been repaired or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply02 Mar 2018, 13:33
Official
Hello invest61
Please confirm if the fault has been repaired or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
IK
Ian K's updateReviewer Update
16 Mar 2018, 10:47Thanks for replying, although it took such a long time. Strangely enough, the same day that I filed this report, I got an SMS from Telkom to state that the problem has been fixed and they're closing the fault. That was without anyone from their side ever contacting me about the problem.
Needless to say it hadn't been fixed and I reported it again. And apart from the acknowledgement SMS, I have never been contacted again.
However, I have not had any downtime in the last 2 weeks, so it seems that the problem had been resolved in the meantime.
IK
Ian K's update16 Mar 2018, 10:47
Reviewer Update
Thanks for replying, although it took such a long time. Strangely enough, the same day that I filed this report, I got an SMS from Telkom to state that the problem has been fixed and they're closing the fault. That was without anyone from their side ever contacting me about the problem.
Needless to say it hadn't been fixed and I reported it again. And apart from the acknowledgement SMS, I have never been contacted again.
However, I have not had any downtime in the last 2 weeks, so it seems that the problem had been resolved in the meantime.