No service

We have a Telkom land line and ADSL for internet. The line have been noisy and the internet patchy since middle 2017. Since October 2017 we have logged multiple complaints about this problem. There have beenTelkom service/repair teams in our house on at least 10 occasions over the past 4 months to investigate our complaints. Without fail, everytime they say the problem is not in the house, but is due to the cables outside which are old and need to be replaced - then they say they will pass the complaint on to the relevant team. And then nothing happens further - time and time again. When a new complaint is logged, we go through the same routine over and over again, but nothing ever happens after the job supposedly gets passed on to the cable team..... Since the last service person had been in our house about 2 weeks ago, we don't have any internet at all....... We cued at a Telkom office last week for more than 2 hours to lodge this complaint face to face over a counter - only to be told all they can do is to expedite the matter - whatever that means. We have never been late with payments, in fact our account is paid up 2-3 months in advance - we have therefore paid for a service we are currently not receiving and despite multiple efforts to address this, absolutely nothing has happened