No Service

I don't really have words that can describe how mad i am at the moment, The agents (5 of them) that helped me so far was suppose to give me a case numbers but i have not received anything .

The sales agents even convinced me that Telkom is the best network to be at but nobody is doing anything regarding my issue and this is now a problem.

i am being billed for 2 months of payment not received (December & January) January being due soon but this is a problem because i would then have payed for 3 months,

Telkom is busy giving me a bad credit record and i can't do anything about this

I Hope this issue can be resolved before my billing date, because i am a student and i can not afford to be billed this much due to people sleeping or not doing their jobs,

How do i solve this ?