No Service

My family and moved from Pretoria to Wolmaransstad in the beginning of the year. We are clients of Telkom, and therefore asked them to transfer our line to the new address. This was done online. A week later I phoned them to see what the progress were on the move of the line. I was assured that within 48 hours I would get an sms to confirm an appointment. So far nothing has happened. I am getting fed up.