no service

I have app**** online for the the big deal promotion package on four different occasions, 15 Dec, 4, 12 and 18 January, every time I call the 10213 number I'm told no one has captured my application, I went to the sandton branch and was told they cannot find my application.. I had to call the call centre, no customer service at all, to day I called in 4 times and I've been placed on hold for 35 min or more each time... the last agent I spoke I request a manager.. and I held on for 25 min and the call was dropped. This is unacceptable and demand an outcome within 24 hours or I go on all media and social networks