AB
Anthony B

1 reviews | Active since Jan 2018

15 Jan 2018, 15:05

No service

I (regretfully) took out a contract for Telkoms Fibre deal - R799 per month (all in with Landline and calls etc)- 10MB per second. The installation took close on 4 weeks, then when the bill arrived it was completely wrong. I reported it at the walk in call centre (Baywest) reference ********** 7. Waited and got no reply. Phoned the 10210 line and was told by billing that it was a technical problem. Phoned again (as they cut me off) and told by technical it was a sales problem. Sales say it is a technical problem. Technical then say it is a billing problem. After 3 days, and another incorrect monthly bill, i returned to another call centre (Greenacres) reference ********** 8, and was told that it would be resolved. Just recieved my third bill since installation and it is still incorrect. Went back to (lack of) sercice centre (Baywest) reference ********** 8, and again told it would be resolved. Still i have had no response from Telkom after 3 months and untold lack of service later. This is apart from the "lie" that their fibre is best and delivers at 10MB per second, it does not (Today download speed 2.8MB per second at 13h43. Great marketing effort - ZERO Client service.

0
Replies (2)
Telkom
Telkom's reply08 Feb 2018, 19:38
Official

Hi Anthony,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

AB
Anthony B's update09 Feb 2018, 08:06
Reviewer Update
Good day IIhaam, appreciate the reply. Have just recieved my latest billing. They have eventually got the months billing right BUT the credits and all the previous incorrect billing since October 2017 has not been reconciled, corrected and credited!!!! The billing for October 2017 also has to be charged on a pro-rata basis as the installation only worked from the 16th? What now - another 4 month wait?