MVDM
Marius Van Der Merwe
1 reviews | Active since Jan 2018
15 Jan 2018, 13:39
No service
TelkomSA has absolutely pathetic service. We reported a dead line after the neighbours were cutting a tree that was touching the overhead cable. We have reported it to Telkom on the 6th of January and 5 times since then and once at their office in centurion. But yet again no service. We are a business and need the line for phone calls and internet but they dont care. I dont want to give a star because they dont deserve ecen one star.
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Telkom's replyOfficial
08 Feb 2018, 12:46Hi marius059
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologize for the delay and any inconvenience caused. I have interrogated the line and the test results do in fact indicate a defect on the line. I have reported the incident to our testing center to further evaluate and establish the root cause in order to dispatch a field technician accordingly. The generated fault reference number is : 261CTZ080218 and further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Feb 2018, 12:46
Official
Hi marius059
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologize for the delay and any inconvenience caused. I have interrogated the line and the test results do in fact indicate a defect on the line. I have reported the incident to our testing center to further evaluate and establish the root cause in order to dispatch a field technician accordingly. The generated fault reference number is : 261CTZ080218 and further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,