mH
mark H

1 reviews | Active since Jan 2018

15 Jan 2018, 13:32

No service

Telephone - landline out of order - reported Wed. 10th JAN. both online & 10210. Impressed when called by a technician (FLIPPIE) on Fri. 12th at 11:15am who assured me that he would be at my premises to sort out the problem by 2pm that same day. Flippie never arrived. Still no call or sign from TELKOM. Paying for a service but Telkom seems unable to provide any satisfactory level of service.

0
Replies (2)
Telkom
Telkom's reply08 Feb 2018, 14:04
Official

HI Mark Hinds

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. we do apologize for the delay. The pending fault reference indicates the fault awaits the next available field technician. We have escalated with a request for urgent feedback regarding a possible ETA to resolve. Further available updates will be provided as soon as possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

mH
mark H's update08 Feb 2018, 16:11
Reviewer Update
Thanks Keagan - this goes to reaffirm Telkom's complete lack of customer care or service. I wrote the review on Jan 15th - you reply only today - Feb the 8th ??????????????? Is this really how things are supposed to work ? Your vague reply brings the issue no closer to being resolved. Regards, Mark.