NH
Nadja H
1 reviews | Active since Jan 2018
11 Jan 2018, 12:54
NO service
I have had no landline service since 2 November 2017 and ADSL service keeps dropping and is now limited to about 30 minutes a day. Calls to the helpline yield the same excuse, "Cable fault" and my query has been escalated now for the 4th time but NOTHING is being done. Emails to them have gone unanswered and my most recent complaint was deleted without being read. I run a business from my home and am losing potential income and am prevented from doing research for business purposes.
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Replies (2)
Telkom's replyOfficial
06 Feb 2018, 07:29Hi NYH
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please confirm the status of the ADSL service at the moment. We will await your feedback.
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply06 Feb 2018, 07:29
Official
Hi NYH
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please confirm the status of the ADSL service at the moment. We will await your feedback.
Regards
Keagan
Telkom Social Media Team
Best regards,
NH
Nadja H's updateReviewer Update
06 Feb 2018, 08:49Hi Keegan,
Thanks for your reply (although very late after my initial complaint....).
The landline was finally seen to on Tuesday 30th January 2018, almost 3 months after the initial complaint, and is now working.
The technician who attended to the fault explained that there have been retrenchments at Telkom and of the 18 technicians there are now only 6!!
I don't suspect I would have had my query resolved either, had it not been for the assistance a friend who knows a friend of someone who works at Telkom... the old saying...!
Regards
Nadja
NH
Nadja H's update06 Feb 2018, 08:49
Reviewer Update
Hi Keegan,
Thanks for your reply (although very late after my initial complaint....).
The landline was finally seen to on Tuesday 30th January 2018, almost 3 months after the initial complaint, and is now working.
The technician who attended to the fault explained that there have been retrenchments at Telkom and of the 18 technicians there are now only 6!!
I don't suspect I would have had my query resolved either, had it not been for the assistance a friend who knows a friend of someone who works at Telkom... the old saying...!
Regards
Nadja