No service

I Have had no landline/internet since 10th November 2017. I keep on reporting it and it seems the only vocabulary they know is we are assigning a technician for your fault or its the cable. Then they told me they found a high voltage fault on my cable and they had to get a special technician to fix it. I said to them I am dealing with telkom and not eskom..... Just before new year a technician came out(not even from my area) and was very helpful he went up the phone pole then went to the underground cable and got it all working. Now on Friday it all fell down again. I phoned in to complain and the said they see there is a big fault with my line. I said yes since November last year and actually I had the same problem the year before only to get line fixed in the February. Since this open serve take over nothing gets done. Telkom used to always have vans working on boxes or working on cables but I only see open serve vans parked in malls. Wether they are on a job or not who knows. ....... Without internet and landline I don't get my emails and that is all my monthly bills . I can't do internet banking . no WiFi so have to keep on buying data. Whereas i am supposed to have uncapped internet. My family from overseas can't phone on landline. I am so fed up.