RF
Riana F

1 reviews | Active since Jan 2018

02 Jan 2018, 13:22

NO Service

We moved three months ago into a new place. Two weeks before we moved, we ordered an ADSL line to be transferred as well as a home line. Five days after we moved, the normal line was activated, but no luck with the ADSL line that is used for business. We hjave been to Telkom offices numerous times. They know us by name already. Every time they put a query in and blames it on the "new system". When we phone to find out what is happening to our order, we are told that it is with the technicians now. NOTHING ELSE. Time after time???? Losing business?? THREE MONTHS??? Please help. We are desperate!

0
Replies (2)
Telkom
Telkom's reply12 Jan 2018, 10:25
Official

HI Riana Fraetas

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

RF
Riana F's update12 Jan 2018, 13:28
Reviewer Update
You have NO IDEA how many times I have been placated with this response! This is NOT acceptable.