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wM
wendy M

1 reviews | Active since Jun 2011

27 Dec 2017, 20:31

No Service

Hi Telkom,

I am very disappointed with the service I received from two of your telkom chat reps today, one named Phindile was in a such a hurry she couldn't even say goodbye before disconnecting me. And I didn't even receive the settings she said she is sending me. The one just ignored me after telling me to load data, he stopped responding till I disconnected the chat.

The issue is I have no connection on neither of my devices both routers, the new and old and on my modern.

All these devices just read no service, when I spoke to the two consultants they both told me to top up data, but my concern is not that am out of data, normally even when am out of data I can access the telkom website and it redirects me to go top up, it tells me if am out of data, however this time it's not doing all that, soon as the devices come on it reads no service and no internet connection.

I did check before applying for the LTE Nov big deal and was told LTE does have coverage in Windmill park however since I moved here last night there hasn't been any connection at all.

Can you check what could be the problem, am not prepared to load data which I won't be able to use.

Could someone check what is wrong with my connection not my data balance. I need to be able to go to the telkom website with or without data like I normally do to know I have service.

Regards, Wendy

0
Replies (3)
wM
wendy M's update04 Jan 2018, 17:18
Reviewer Update
A week later but still no response, no wonder there is so many complaints here about you. Anyway Nathi whose a Team leader from the sales team came to my rescue and resolved my query. He went the extra mile to even give me his direct line and email. Thank you Nathi for your assistance and for sticking to your promise. telkom needs more people like you.
wM
wendy M's update17 Jan 2018, 14:54
Reviewer Update
I have since been waiting for someone to contact me back ref no AI ********** , my issues keep adding up. I just took a new iPhone and requested to keep my old number, noone is coming back to me and a second case has had to be opened but still I have had no joy is getting the issue resolved. please follow up on case no ********** 0 and get this sorted already.
wM
wendy M's update21 Feb 2018, 21:14
Reviewer Update
The nightmare does not seem to end, this month I was charged R1400 by you guys because of your incompetence yet again. I called the sales lady Linda who assisted me with the application from Maponya store and each time she reassured me I won’t be charged the out of data service rates I even asked asked a team leader Audricia Rampersad who assisted me with another query at the time but guess nothing was ever done or checked. I’m tired of fighting with people from the contact centre, can u please sort this out. Pls cap my data so I out of data rates apply for all my numbers. Can you also spead up the cancellation of my other two numbers, to date I haven’t had any response. I sent an email to both Linda and Audricia asking them to sort this out but none of them even bothered to respond to my email. Your service is really disgusting.