No service

Case No: ********** 1 I went to Telkom Mobile to get a new contract on top of my 2 existing contracts. I expressly asked them to add the new contract on a separate account which they haven't done. I went back to the Cresta store about 8 times now and each time they want to log a new case and transfer to the correct queue. From the store I requested the billing department phone me so we can sort this out and today I've spoken to Nishaad and she transferred me to a the sales department who cannot help me at all. I don't know what to do just to transfer one of my contracts onto a new account and I've been struggling with them for about 2 months now? Every consultant in the store has got their own opinion and they don't know their products or how they can help me. This is really unacceptable