No service.

I have waited for what is almost a month and a half now for delivery of my mobile router (Huawei B315 package of 20GB +20GB @ R349.00 × 24 months) order which i had made through a telephonic purchase. The first lady who i had spoken to had told me that i have to wait a period of 7 to 14 working days of which i had no problem with, after 8 days i made a call to the number 10213 to check the status of my order and to my surprise the lady i spoke to then disclosed the package which appeared on her system for me was the Huawei LTE MiFi Router (5GB + 10GB @ R99.00 × 24 months) which is not what i had ordered. She then promised to cancel it and rectify that error, of which i patiently had no problem with. Another 8 days went by i called again to check the status of my order and again to my frustration the lady i spoke to, told me about the very same INCORRECT order that the last call agent told me she had changed, she again told me that she's very sorry for the inconvenience she will correct the order. Almost a week went by and i received an sms for CourierIT informing me that my ordered package has been loaded and it shall be delivered very soon. The following day sure enough a delivery van came and i signed and received the package, straight away i could tell this isnt what i had ordered because the Box the package came in wouldnt be able to fit in the router which comes with the package i had ordered. I immediately got on the phone again waited approximately 30 minutes + to be attended, to inform the call center agent of what has happened. That agent asked me if, have i opened the seal on the product, i told him no and he told me that the CourierIT guys will then come and collect the package for inspection and afterwards i shall probably get the correct package which i had asked for. 4 days passed and the CourierIT guys came took the package sealed it and gave me what i'd call some sort of transcript and showed me a number to use as a means of reference/Tracking if Telkom was to ask if the collection has been made. A day later I made a call and waited the frustrating call queue and spoke to a call agent by the name of Nolwazi Khoza,i can remember her name because she even sent me an email ********** asking me if did the CourierIT guys give me a wapbill number, i responded on the email with the wapbill number. That day she didnt respond so the following day i sent another email if she has recieved my email, she responded with "I did , am a bit busy but will query it" and that was the end of that. 3 days ago i recieved an email from her again but it had confidential details of an individual by the name of Mthuthuzeli Jama and i then sent her an email informing her that, those were not my details she then responded with " Sorry , cc'ed you by mistake on the email". I thought then i will also take the opportunity to ask about the progress of my query but i never got response ever since. What really gets to me is that i have been patient with Telkom, im not the complaining and moaning type but im seemingly not being assisted because Im sitting here right now frustrated as hell. The collection of the incorrect package was made 3 WEEKS ago and i have spent hours waiting on the phone to be helped. What has been happening recently is that i would sacrifice 42 minutes of my time per day on a call waiting line for assistance only to find that the line has become unresponsive, what has also been really frustrating is that you can hear the call center agent saying "hello" multiple times, but when i try talk to them, he/she cannot seem to hear me because somehow the line has become unresponsive either on their side or mine because of the waiting. I do not how you guys operate but this kind of service is really appalling. PLEASE MAY I GET ASSISTANCE!