BM
Bianca M
1 reviews | Active since Jul 2014
04 Dec 2017, 13:38
No service
Telkom installed my home internet just around the end of October. I asked the guy for my Telkom account number and to confirm my details and package. I had no help at all. I called the call center only to find that had my address completely note wrong, as my NEIGHBOURS address!! shocking! I haven't received a bill or any communication from Telkom since i started. WHAT AM I SUPPOSE TO DO. I WANT MY PACKAGE DETAILS, MY ACCOUNT NUMBER, MY DETAILS RECTIFIED! AND MY STATEMENT EMAILED TO MY PERSONAL GMAIL ADDRESS AS I HAVE REQUESTED!!!! TODAY!!!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
13 Dec 2017, 11:50Hi bianca100,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply13 Dec 2017, 11:50
Official
Hi bianca100,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
13 Dec 2017, 11:52Hi bianca100,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply13 Dec 2017, 11:52
Official
Hi bianca100,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,