NO SERVICE

I have had problems with my internet and ADSL line with Telkom for close to a year now. They have all kinds of excuses why they can't fix my service. i had to pay them otherwise they would suspend my account. i paid them but still nothing was fixed. everytime after a couple of phone calls they send a SMS telling me that the service has been restored. well it was not. My ADSL and phone line has been dead since 5 August and because i haven't paid, my line has been suspended and the technicians will not go out to fix the problem. not sure what they did when my line wasn't suspended from August to October????Service is non existant