No Service

In July i went to Telkom Mobile The Glen where u changed my banking details. The consultant assured me that this has been done however, every month and still been debited from the incorrect account. On 27/10/2017 i contacted the call centre & spoke to Anastacia who assured me that she's escalated my query and that i would be contacted within 72hrs. 11 days later on 07/11/2017 - no call. I call & speak to Samukelisiwe who advised that no query was logged by Anastacia and that she knows no Anastacia. Samukelisiwe advised that i need to go to The Glen as the call centre cannot assist me due to the fact that i went to the branch to change my bank details and the branch needs to resolve it. I asked to speak to Anastacia or her manager - Samukelisiwe cant assist because she doesn't know these people i need to go to the branch. I tell her i don't want to go to the branch now i want to speak to a manager and she tells me "well if you don't want to go to the branch you wont get assistance". I've accumulated R300 in bank charges due to a Telkom error which i want paid to my bank. Telkom is charging me R200 for every unpaid debit order for their own error and i cant get assistance! Pathetic! Both Anastacia & Samukelisiwe are hopeless consultants.