No service

My landline went dead about 3 weeks ago. This meant I had no phone or internet. I eventually had to change my internet to use LTE, which was more expensive, but it was affecting my work.

I have logged a call with Telkom and all I get are sms's apologising for the lack of service. I sent emails to escalate the issue, but received no communication or assistance. Today I phoned the call centre and was told that a technician had been despatched. He must have got lost because he never made it to my house and the problem still exists.

At this stage I don't know what to do. I have no faith in Telkom being able or willing to solve my problem.

I have escalated the problem again, but that just feels like a deep dark hole that nothing comes out of. I can't rate the service at this stage, because there isn't any service to speak of. The one star I selected was only because I was forced to so that I could move to the next page.