No service

Item: Telkom
Rating: 1
Author: Lidia K

My land line went down on 29 /09/2017. I`ve called 10210 every day since only to hear that a technician has been sent out. There is no way to get any feedback or progress report. I was told my problem would be accelerated with reference ********** . Other references are: 17/30/09 64566 and 298 CRK 02/10/17

Helpful (0)

Replies (2)

Telkom's replyOfficial

19 Oct 2017, 15:16

Hi telkombad,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply19 Oct 2017, 15:16

Official

Hi telkombad,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Lidia K's updateReviewer Update

21 Oct 2017, 09:48

It is 21 Oct 201 Telkom has still not attended to my landline which went down on 29/09/2017. Now they gave me yet another ref no. to add to the list. Handing out ref numbers seems to be all they are capable off, as service and communication has completely broken down.

Lidia K's update21 Oct 2017, 09:48

Reviewer Update