No service

My line went down on the 25th of September, contacted Telkom and was told a fault was logged, did not receive an notification, the 26th I called again, told me that they were recording the fault. Sine then I asked them each day about the status of the fault and each day I received the same answer "your line is being tested remotely and an someone will be assigned to this matter. Today is the 6th of October and still no service was received from Telkom. They are willing to take R800 a month without issues but then you don't receive any client service.