No service

Item: Telkom
Rating: 1
Author: Brenda N

I have a uncapped adsl line (low speed) and call more service with Telkom that costs me more than R600pm. I also have 3 telkom mobile contracts. I had no service for a week. No internet and no phone line. Complained 4 times. No response except for sms to say fault has been logged. I'm extremely frustrated as I rely on this service daily. My house alarm is linked to my home line.

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Oct 2017, 11:33

Hi brendazn,

Thank you for making contact with us

This response serves as confirmation that your query has been received. kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply11 Oct 2017, 11:33

Official

Hi brendazn,

Thank you for making contact with us

This response serves as confirmation that your query has been received. kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Brenda N's updateReviewer Update

11 Oct 2017, 12:27

Good day. Fault no. 237CNK290917 Line no. *** Account name. B. NAIDOO DOB. ***1 I am extremely frustrated because no1 had responded until I put this complaint here. My account even has a credit. Telkom needs to treat it's customers better otherwise I will be forced to cancel my account.

Brenda N's update11 Oct 2017, 12:27

Reviewer Update