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I've logged a call for a faulty landline on 19 Jan 2015. On 23 Jan I've logged another call as nobody has responded to the first. I received a reference number. ref: 825CRZ230115 Upon calling the Telkom call centre, I was told they need to log an escalation. They did and I received another reference number. (ref 44317) No technician attended to the matter in 2 days's time. On the Telkom website I noted an option to chat to an operator on-line (as holding at the call centre took forever). I followed this route and ended up with Linda Ndlovu which said I can follow up if the problem is not resolved in 24 hours. It wasn't. When making contact again I was again assisted by Linda Ndlovu but the chat was cut by her. I tried again with another name and she took the chat. Putting me on hold for 20 minutes and not responding to any of my questions if she is till on-line. Where do I go from here?