No Service

My telephone line has not been working going on for 2weeks now. When you call the number it is picked up by someone at a different location. Ive reported the fault online several times and even spoke to 2 consultants on seperate occassions about this I even went to Telkom in the Mall. Everytime I am told that they will send a Technician,which never happens. Every single day Telkom sends me an sms saying that the service has been restored and its not. It seems like they test the line from wherever they do it and say it is fine. I am very frustrated with Telkom at the moment and would definitely not recommend them to anyone. I dont know what to do anymore because I have exhausted all my options now.