RT
Ranen T
1 reviews | Active since Mar 2012
06 Dec 2015, 15:07
No service - 2 weeks and no-one sent
Fault: 133CRK201115 (20 Nov), Escalation no: 790437 (2 Dec)<br> We logged a call on Telkom. No-one has resolved this in 2 weeks. Finally on the 6th we get a call from a person saying he is coming to resolve the issue. I called him after 4 hours and he told me he will call back in 10minutes. No call back. 16 calls later he finally answered and says he is coming. Still no one has responded to this call. We have now paid for two weeks of service for nothing! Utterly useless!
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Telkom's replyOfficial
06 Dec 2015, 15:33Hello r.thakurdin,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175284
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175284
Regards
Narriman
Telkom Social Media Team
Telkom's reply06 Dec 2015, 15:33
Official
Hello r.thakurdin,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175284
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM175284
Regards
Narriman
Telkom Social Media Team