No service

I reported an ADSL line on the 13 April online and was SMS-ed a reference number. The online fault tracking facility states Telkom will endevour to resolve all queries in 3 days. Two days later, still have not been advised that a technician has been allocated, which means the 3 days deadline will be missed. As the line restored itself, trying to cancel the fault but the automated system says you \You have contacted us outside of working hours. Good bye"and disconnects. This was at 10h00 and again at 14h30 today. Amazing that when the rest of us work"