JV
JOHNNY V
1 reviews | Active since Apr 2015
10 Apr 2015, 11:01
NO SERVICE
I RECENTLY BOUGHT A SAMSUNG SMART TV WITH A DEAL BETWEEN SAMSUNG AND VOX TELECOM TO ISSUE 1TB FREE DATA WITH PURCHASE.ONLY FOR A ADSL LINE<br> I APP**** FOR AN ADSL LINE WITH TELKOM EDENVALE AND 1 WEEK LATER WAS SENT A ORDER NO THAT A SUBCONTRACTOR WOULD COME ON FRIDAY 13/03 TO DO THE INSTALLATION. <br> THE SUBCONTRACTOR ARRIVED ON SATURDAY 14/03 LOOKED AROUND AND DISSAPEARED. <br> THE NEXT WEEK I RECEIVED A CALL FROM A LADY AT TELKOM KIMBERLY ADVISING ME THE ORDER FOR MY INSTALLATION WAS CANCELLED AS THE CABLES IN OUR AREA( TERRENURE /KEMPTON PARK) HAS BEEN ****** AND THEY ARE NOT PREPARED TO REPLACE THEM.<br> I NOW HAVE A SMART TV I CAN NOT USE
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Replies (1)Telkom's replyOfficial
10 Apr 2015, 18:28Hello JOHNNY JV,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102436.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102436.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply10 Apr 2015, 18:28
Official
Hello JOHNNY JV,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102436.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102436.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
